The feedback ACP receives from our satisfied clients, and the number of client-generated referrals we receive, is all the motivation we need to keep us doing what we do best. 

I am so thankful to ACP for taking a lot of stress out of a very testing time for my family. Mum has been placed in the ideal facility for her and is very happy there. This could not have been possible without the professional advice and experience from the ACP staff. In particular Joy who listened to Mum’s needs and delivered. There is no way that I (and my family) could have coped without the expert guidance of ACP during the process and especially all the paperwork associated with Mum’s placement. ACP exceeded my expectations.
— Lawrence
When I was first allocated the task of finding a nursing home for my aunt, I saw an ad about placement consultants and to me it was a no brainer to utilise the services of someone who was an expert in the industry and knew all the ins and outs. In our first meeting Joy was very professional, obtained all the relevant personal details from us and met my aunt so she knew what kind of person she was placing including what kinds of homes would or would not suit her. The first list of nursing homes were all of a high standard and we were only looking at good homes, which was very informative as I had only really heard negative things about nursing homes.

After we had selected a good home, things went massively pear shaped and turned into ugly family disputes, two VCAT hearings and a guardianship order. Throughout all of this emotional turmoil Joy provided us with professional advice and information on the process and likely outcomes. Without that advice we would have been completely out of our depth. When some decisions had finally been made, Joy undertook another round of nursing homes searches for us and once again provided us with a list of good nursing homes. My aunt finally toured and liked one of them, and she has been transferred from the hospital into a nursing home placement, after a 7 month process.

I have said to many people throughout this long and stressful process that thank goodness we employed Joy, it has been one of the best things we have done this year. I cannot recommend employing a placement consultant highly enough. Even without all the additional stresses, an excellent or a good placement consultant filters out what is not suitable and directs you to the best facilities possible for your family member. That is something that gives you peace of mind, which is important when having to manage such emotional situations. Thanks Joy, you have been our family’s life saver this year.
— Katherine

Colleen and her 3 daughters who live in 3 cities and 2 continents enlisted our help in finding suitable placement for ex-husband and father, George, a former professor who spoke many languages.

Thank you so much for the beautiful flowers you sent today following the passing of my father. It was so unfortunate that Dad did not get more time to fully enjoy the wonderful aged care facility that you had been able to find for him. However, the care and understanding shown by the staff during his brief stay with them were amazing.

Joy I would like to thank you and the other staff at ACP. I could not fault your care, attentiveness and drive in finding a suitable aged care facility for Dad. Kerryn and I were so impressed with the level of communication you maintained in keeping us informed and the quality of the facilities you identified (especially considering our restricted budget).
— Garry
ACP made it possible to find excellent care which suited my father’s needs. They really listen, reduce the anxiety which is natural when a parent needs dementia and specialised care, and never lose sight of the real people involved. My father is comfortable, happy and cared for so the rest of the family can also relax.

Thank you so much for your sensitivity, warmth and professionalism from my first phone call.
— Linda
ACP Health Care Services were an absolute ‘God-send’ to us! Our placement consultant, Joy, came to the family home to help us with all our inquiries. Joy continued to communicate with us via email & phone every step of the way, & follow up procedures were thorough. We particularly appreciate the fact that Joy also visited our brother at his new residence (as part of the follow-up). We are so grateful of the outcome & cannot recommend ACP highly enough.
— Teresa & Joe
I am happy to report that my parents (and family) are very happy with their new home and are settling in very quickly, the staff have been wonderful in making them feel at home and special at the same time.”I would like to thank you and your staff for all you have done to place my parents in their new home. From booking appointments, organising respite, negotiating bond/fees, liaising with their accountant, dealing with delays due to my parents numerous and complicated health issues, and, of course, not to mention the endless paperwork. It has been a tremendous burden taken off our shoulders. The stress involved with such a huge step is enormous, the entire process can be complicated and confusing, and so I believe that without your help I would have been pulling my hair out!

I cannot recommend your service enough Joy.
— Jeff
I found ACP to be a very useful service to myself and my family when we were struggling with understanding what was required in regards to aged care. The time and speed of their actions was exceptional in being able to find an aged care facility when we badly needed it to assist my mother.
— Simon
Since going into care, years have been added to Mum’s life and she has gained a new level of confidence. This has been through the care of the facility but you identified the facility after listening to us and taking into account Mum’s needs and preferences especially socially and medically. Thank you for thinking of Mum as a whole person and not just taking into account that she needed a bed.
— Ian

Helen explains that she found the support and direction she received from Joy to be essential, providing a clear direction to a great outcome.